TICKETS
FAQ

FAQ

Attractions:

Are there weight or height limits on attractions?

Yes there are weight and height limits on the attractions. You can consult them on the park map that you can find in this link.

 

What clothes can I wear on the attractions?

You can wear swimsuits and any non-jeans fabric garments that do not contain rigid or metallic parts.

 

Can I use a waterproof camera on the attractions?

You can carry a water camera on some attractions, but you cannot use a selfie stick or holding tools made of plastic or any other rigid material. You must first consult with lifeguard personnel to gain authorization.


 

Online Tickets:

For how long are the tickets valid?

90 days from the date of purchase. (Except for those tickets purchased where it specifies a shorter validity period).

 

Can I use the tickets the same day of purchase?

No, the tickets are valid from the day after your purchase.

In the event of tickets been purchased between 23.00 and 00.00 hours, one more hour will appear on the tickets due to the Canary Islands and Madrid Server time difference (+1 hrs). Tickets will be valid the day after the purchase according to the Canary Islands time.

 

The same name appears in all the tickets

The name on the tickets is not important, but it is important to buy the correct price rate according to age. For this, the Admissions department may request a passport or Spanish ID for each person when considered necessary. If ID is not shown, then the height criteria using measuring meters will be applied.


 

Returns:

How can I request the return of tickets online?

If the tickets once purchased, are downloaded or printed, a refund request can only be made upon expiry date has been reached. Tickets will be verified that they have not been used before the expiry date. For this you must request a return, once tickets have expired, through this page and with the email you used to purchase them.


 

Canary Islands residents reduced price:

What document do I need to enjoy reduced prices for Canary Islands residents?

To enjoy reduced prices for residents when buying tickets online or at the park ticket office, each visitor must present the original ID that shows that they reside in the Canary Islands.


 

Dolphin programs:

How can I reserve my place for extra activities with dolphins?

Booking in advance is not possible, once inside the park our team will inform you about the activities and you can reserve your place on site.

The activities we do are “The Encounter” at the edge of the pool and “The Experience” inside the pool (not swimming). The entrance to the park must be purchased separately, it is not included.

These activities have limited places, so we advise you to arrive at the park’s opening time 10:00h

For “The Encounter” activity, children must be 5 years or older and for “The Experience” the children must be taller than 135cm.


 

Food:

Can I bring food inside the park?

You can bring your own food and drink, but not in glass containers. Due to current regulations, any type of glass containers inside the centre is prohibited.

 

Are there restaurants or coffee shops in the park?

We have several restaurants and coffee shops with a wide variety of dishes and drinks.

 

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